We use cookies and similar technologies to run this website. See Terms and Conditions.

Aggressive customer in a pharmacy: how pharmacist should act?

Aggressive customer in a pharmacy: how pharmacist should act?
Published Monday 21 September 2020

Aggressive customer in a pharmacy: how pharmacist should act

Aggressive customer in a pharmacy: how pharmacist should act?

Temperature and atmospheric pressure difference, daylight hours decrease – all these motives negatively impact the psychological human health and often force pharmacy customers become aggressive. How to determine this customer type and how to avoid the conflict?

The aggressor is an irritable and impulsive customer. They have aggressive behavior and want to argue with everyone. They are absolutely sure that they are right and don’t want to listen any criticism in their address.

How to recognize them?

They splash out negative, barely crossing a pharmacy door (“the door is too tight”, “the floor is too slippery” etc.). Reaching a pharmacist, they overwhelm them with many questions, trying to create a conflict situation.

How to work?

In communication with such type of customer is very important to find touch point: answer correctly, basing on logic arguments , be patient and friendly and do not take offence to harsh remarks. The mail goal of such customer is to let off steam, get rid of negative emotions causing it in you. Don’t give in to provocations and don’t show any emotions except compassion.

Latest news
Dubai Health Authority first in UAE has integrated clinical decision support resource UpToDate with EMR
12 October

Dubai Health Authority first in UAE has integrated clinical decision support resource UpToDate with EMR

Dubai Health Authority first in UAE has integrated clinical decision support resource UpToDate with EMR

MENA countries have participated in clinical trials of the China COVID vaccine
01 October

MENA countries have participated in clinical trials of the China COVID vaccine

MENA countries have participated in clinical trials of the China COVID vaccine

Aggressive customer in a pharmacy: how pharmacist should act?
21 September

Aggressive customer in a pharmacy: how pharmacist should act?

Aggressive customer in a pharmacy: how pharmacist should act

Most popular
Dubai Health Authority first in UAE has integrated clinical decision support resource UpToDate with EMR
12 October

Dubai Health Authority first in UAE has integrated clinical decision support resource UpToDate with EMR

Dubai Health Authority first in UAE has integrated clinical decision support resource UpToDate with EMR

MENA countries have participated in clinical trials of the China COVID vaccine
01 October

MENA countries have participated in clinical trials of the China COVID vaccine

MENA countries have participated in clinical trials of the China COVID vaccine

Aggressive customer in a pharmacy: how pharmacist should act?
21 September

Aggressive customer in a pharmacy: how pharmacist should act?

Aggressive customer in a pharmacy: how pharmacist should act

Last article
Key performance indicators for pharmacy growth
28 November

Key performance indicators for pharmacy growth

The four areas and eight KPIs to improve your pharmacy business